Privacy Policy

Please read this Privacy Policy before using or submitting your information to us.

Privacy assurance

Sian Dellar is committed to protecting and respecting your personal information. Our Privacy Policy gives you details on when and why we collect your personal information, how we use it and how we keep it secure. This Policy also sets out your right to request that we delete, update, transfer or provide you with access to your personal information.

A summary of what’s in this policy

– who we are and how to contact us about privacy
– what information we collect about you
– how we might use that information
– when we might use your details to contact you
– what information of yours we might share with others
– your choices about the personal information you give us

Sections

1.     Who we are and how to contact us

2.     What data we collect about you

3.     What we do with the data (processing)

4.     Data sharing with 3rd parties

5.     IP addresses and cookies

6.     Your personal data rights

7.     Changes to our privacy policy

1. Who we are and how to contact us

Sian Dellar operates 1 clinic at the address: 46a Great Marlborough St, London W1F 7JW

Sian Dellar (“We”) are committed to protecting and respecting your privacy. This policy (together with our terms and conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by:

Sending an e-mail to privacy@siandellar.com

2. What data we collect about you

Personal information is any information that can be used to identify you. The information you give us may include your name, address, email, phone number, education details.

Website

Active information collection:
We actively collect information that you provide by filling in forms to contact us to make appointments or make a career application or when you communicate directly with us via e-mail.

Passive information collection:
Personal Information may be passively collected is when you use the Website. Each time you use the Website, we will automatically collect the following information:

• details of your use of the Website and may your city, country, pages you view, searches, downloads (file names only)
• technical information, including your device model, operating system of the machine running your web browser, type and version of your web browser, IP address, date and time when you accessed the Website
• web page download information
• general website usage information

This passive information is de-personalised data does not reveal your identity. Sian Dellar uses this information to build aggregated statistics so that we can improve our products and services. This information is only used in de-personalised form and is not connected to any name, address or other personal identifying information. We do not build profiles by gather different information sources together on users (profiling)

3. What we do with the data (processing)

Your personal information is processed by us in the UK. Personal information that is provided by you will only be used for the purpose for which it is provided, unless you are informed otherwise at the time of giving the information.

To make appointments
We use your personal data to make appointment bookings and send appointment reminders this is part of our business service.

Website development
Depersonalised information is processed to administer, improve and develop the Website

Marketing purposes
We ask for consent when collecting your personal information for marketing purposes for example we send periodical newsletters and information about new services or Rewards programmes and promotional offers. You will always be able to opt-out or unsubscribe from these messages.

Customer satisfaction surveys
From time to time we send out customer satisfaction surveys so that we can improve our services for you.

Storage – website security
We take website security seriously. The Sian Dellar website is hosted securely in a data centre in central London. Your information is stored dedicated web server computers. Your data is secured using encryption with https and carries a secure certificate. Website backups are made in a different London based network.

4. Data sharing with 3rd parties

We may disclose your personal information to partners of Sian Dellar who supply services to you on behalf of Sian Dellar and who need to process personal information in the provision of such services. This includes agents, consultants and sub-contractors who assist us in running our business, booking systems and who are subject to appropriate security and confidentiality obligations. Also where we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request.

Booking

We store your information in our booking system Clinko. Here is Clinko’s GDPR compliance

Social Media & Digital Advertising

Social networking and advertising sites such as Instagram and Google work with us as trusted third party partners. We also work with PR companies and web application developers who specialise in social media, so that we can connect with your social networks. We provide access to our Websites for third parties and business partners so that we can generate interest in our products and services among members of your social networks and to allow you to share product and service interests with friends in your network.

Instagram and Facebook GDPR Privacy

5. IP addresses and cookies

When you visit our website we collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.

Or by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site or the website may not function properly.

We do not use cookies for behavioural advertising.

Cookie types used on the website